Returns, Refunds & Cancellation

Food safety comes first

Edible oils and ground spices are consumable goods. Once a seal is broken we cannot resell or accept the item back, so opened products are not returnable except in the cases described below.

Cancellation

• You can cancel free of charge any time before your order is dispatched. Message us on WhatsApp with your order reference.
• Once dispatched, an order cannot be cancelled, but the situations below still apply.

When we replace or refund

We will replace the item or refund you in full if:

• the parcel arrives leaking, broken or visibly damaged;
• the seal was already broken on arrival;
• you received the wrong item or the wrong pack size;
• the product is past, or too close to, its best-before date;
• an item you paid for is missing from the parcel.

How to raise a claim

Message us on WhatsApp at +91 19344013667 within 48 hours of delivery with your order reference and photographs of the parcel and the product. Please keep the packaging until the claim is settled, as the courier may need to inspect it.

Refund timelines

• Approved refunds are initiated within 2 working days.
• The amount reaches your original payment method within 5–7 working days, depending on your bank.
• Delivery charges are refunded when the fault is ours.

What is not covered

• Natural sediment in unrefined oil, or coconut oil solidifying below about 24°C. Both are normal for cold pressed oil and reverse on warming.
• Variation in colour or aroma between batches. We do not add colour or fragrance, so small differences are expected.
• Change of mind on an opened pack.

Contact

Email care@tessaoilandspices.com or see our grievance redressal details.