Privacy Policy

This policy explains how Tessa Oil and Spices (“we”) handles your personal data.

What we collect

• To fulfil your order: your name, mobile number, delivery address and, if you provide it, your email address.
• Payment: payments are settled by UPI or bank transfer arranged over WhatsApp. We record the amount and the transaction reference you send us. We never see or store your UPI PIN, card number or bank credentials. Should we enable an online payment gateway, it would receive your payment details directly and we still would not see them.
• Messages: if you contact us on WhatsApp, that conversation sits in WhatsApp and is governed by their privacy terms as well as this policy.

Why we collect it

Solely to accept payment, deliver your order, send you order updates, handle returns, and meet our tax and food-safety record-keeping obligations. We do not sell your data. We do not share it with anyone except our courier partners and, where used, our payment provider, and only to the extent needed to complete your order.

Marketing messages

We only send promotional messages if you have asked us to. You can stop them at any time by replying STOP on WhatsApp, and it will not affect your ability to order.

How long we keep it

Order and invoice records are retained for as long as tax law requires. Contact details held purely for marketing are deleted as soon as you withdraw consent.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it where we are not required by law to keep it. Write to grievance@tessaoilandspices.com and we will respond within one month.

Cookies

This site stores your basket in your own browser so it survives a page refresh. That information stays on your device and is only sent to us when you place an order.

Contact

See our contact and grievance page.